Information We Collect

Personal Information

When you engage with pheralunivath's entrepreneurship education platform, we collect various types of personal information to provide you with our services. This includes information you voluntarily provide when creating an account, enrolling in courses, or contacting our support team.

• Full name, email address, phone number, and postal address
• Professional background, business interests, and educational goals
• Payment information and billing details for course purchases
• Communication preferences and marketing consent
• Profile information and learning progress data

Technical Data

Our systems automatically collect certain technical information to improve your experience and maintain platform security. This data helps us understand how you interact with our educational content and identify areas for improvement.

• IP address, browser type, and device information
• Page views, session duration, and navigation patterns
• Course completion rates and engagement metrics
• Geographic location data (city and country level)
• Cookies and similar tracking technologies

How We Use Your Information

Your personal information serves several important purposes in delivering quality entrepreneurship education. We use this data responsibly and only for legitimate business purposes that benefit your learning experience.

Educational Services

• Providing access to course materials and learning resources
• Tracking your progress and issuing completion certificates
• Personalizing content recommendations based on your interests
• Facilitating communication between students and instructors
• Processing payments and managing your account

Platform Improvement

We analyze usage patterns to enhance our educational platform and develop new learning opportunities. This includes studying which topics generate the most engagement and where students might need additional support.

• Analyzing learning outcomes to improve course content
• Identifying technical issues and optimizing platform performance
• Developing new features based on user feedback
• Creating aggregate reports on educational effectiveness

Communication and Marketing

With your permission, we'll keep you informed about new courses, industry insights, and educational opportunities that match your interests. You can control these communications through your account settings.

Information Sharing and Disclosure

pheralunivath takes a conservative approach to sharing personal information. We only share your data in specific circumstances and always with appropriate safeguards in place.

Service Providers

We work with carefully selected third-party service providers who help us operate our platform. These companies are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.

• Payment processors for secure transaction handling
• Email service providers for course communications
• Cloud storage providers for secure data backup
• Analytics services for platform improvement
• Customer support tools for assistance requests

Legal Requirements

In certain situations, Australian law may require us to disclose personal information. We'll always seek to protect your privacy within legal limits and will notify you when possible.

• Court orders or legal proceedings
• Government regulatory requests
• Protecting against fraud or security threats
• Enforcing our terms of service

Your Privacy Rights

Under Australian privacy law, including the Privacy Act 1988, you have several important rights regarding your personal information. We're committed to helping you exercise these rights promptly and thoroughly.

Access and Correction

You can request access to the personal information we hold about you and ask us to correct any inaccuracies. Most of this information is available through your account dashboard, but we can provide comprehensive reports if needed.

• Download your complete personal data file
• Update your profile information and preferences
• Correct errors in your learning records
• View all communications we've sent you

Data Portability and Deletion

You have the right to receive your personal information in a portable format and request deletion of your data, subject to certain legal and operational requirements.

• Export your learning progress and achievements
• Transfer course completion certificates
• Request complete account deletion
• Opt out of marketing communications

Exercising Your Rights

To exercise any of these rights, contact our privacy team using the details below. We'll respond to your request within 30 days and may need to verify your identity to protect your information.

Data Security and Retention

Protecting your personal information is fundamental to our operations. We implement multiple layers of security controls and regularly review our practices to stay ahead of emerging threats.

Security Measures

• SSL encryption for all data transmission
• Regular security audits and penetration testing
• Access controls and employee training programs
• Secure data centers with physical access controls
• Regular backup and disaster recovery procedures

Data Retention

We retain your personal information only as long as necessary to provide our educational services and comply with legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.

• Account information: Retained while your account is active
• Course records: Kept for 7 years for certification purposes
• Payment data: Retained for 7 years as required by Australian tax law
• Marketing data: Deleted within 2 years of last engagement
• Technical logs: Automatically deleted after 12 months

International Data Transfers

While pheralunivath operates primarily in Australia, some of our service providers may process data internationally. We ensure appropriate safeguards are in place whenever your information crosses borders.

Transfer Safeguards

• Standard contractual clauses with international providers
• Privacy Shield certification where applicable
• Regular audits of international service providers
• Data processing agreements with enhanced protections

We primarily use Australian and European service providers to minimize international transfers. When transfers are necessary, we ensure the receiving country has adequate privacy protections or implement additional contractual safeguards.

Cookies and Tracking Technologies

pheralunivath uses cookies and similar technologies to enhance your learning experience and understand how our platform is used. You can control most of these technologies through your browser settings.

Types of Cookies We Use

• Essential cookies for login and security functions
• Performance cookies to optimize platform speed
• Analytics cookies to understand user behavior
• Preference cookies to remember your settings

You can disable non-essential cookies through your browser settings or our cookie preference center. However, this may affect certain platform features and your overall experience.

Updates to This Policy

We review and update this privacy policy annually or when significant changes occur to our practices. We'll notify you of material changes through email or platform notifications.

The most current version of this policy is always available on our website. We encourage you to review it periodically to stay informed about how we protect your privacy.

This policy was last updated in January 2025 and is effective immediately for all users of the pheralunivath platform.